Putting Fairwords to Use to Prevent Harmful Communications
June 7, 2022
By now, you may know that Fairwords is training software that improves workplace communications and company cultures. The software proactively trains in-the-moment as employees type so that the training is relevant, timely, and sticks. This real-time feedback aims to ensure inclusive, compliant, and fair communications. That all sounds great, right? But what does this actually look like when applied? Can Fairwords really prevent things like discrimination and sexual harassment in written communications?
Explore four key areas in which Fairwords helps prevent harmful written communication from happening—avoiding the serious consequences that would ultimately follow. Each of the articles featured below highlights a real, high-profile example case and dives into how Fairwords could have been applied in each situation to prevent harmful communication from occurring.
The workplace is far from immune to racial discrimination. Whether in the office or remote, violators continue to find a way. A recent Gallup survey shows that about one in four Black and Hispanic employees in the U.S. report being discriminated against at work in the past year. Digital channels such as email, instant messaging, and video have emboldened some violators, giving them an open place to harass coworkers in one-on-one and often unmonitored channels. Harmful behavior often goes unreported, complicating HR and compliance efforts. Racism left unchecked in these channels will grow and create an unsafe workplace culture for people of color, leading to employee disengagement, lower productivity, attrition, and potentially costly lawsuits.
Today’s society has little patience for bullying in the workplace. Yet we continue to see examples of bullies who have gotten away with it for years being covered by the news. How is bullying still so prevalent? Digital channels give bullies a place to hide and perpetuate their behavior because the abuse is often not seen by others. There is perceived privacy behind closed digital doors. When left unreported, bullying can fester and grow, creating a toxic workplace culture resulting in attrition, absenteeism, low productivity and morale, and reputational damage to the company.
According to a 2021 report, 38 percent of employees polled in the US experienced harassment through digital communication channels. The shift to remote work has created an environment with a lack of inhibition. Individuals say things ‘behind closed digital doors,’ and sexual harassment runs rampant. Communication channels aren’t the problem; behavior is. If this behavior is not stopped, it will fester into a hostile, unsafe, and threatening workplace culture—eventually impacting productivity and resulting in costly lawsuits.
According to an analysis of 1.4 million reviews on Glassdoor, toxic workplace culture is 10.4 times more likely to contribute to an employee leaving than compensation. Alternatively, companies with healthy cultures have three times greater total returns to shareholders. It is no longer about just getting the work done. Leaders must evolve compliance programs to protect employees and build cultures that reinforce safe, compliant, and fair communications.
Prevent Harmful Communications from Occurring Through Just-in-Time Training
With training given to people as they type, leaders can rest assured that employees are being educated on all rules and policies in real-time when it’s most relevant—thus stopping harmful communication before it takes place. Leaders can also assess the effectiveness of training programs and measure the impact using Fairwords analytics. The more real-time training an employee receives, the better their communications becomes.. With fewer violations, communications review costs are reduced, and organizations can redirect their resources. It’s a win-win for both organizations and their employees.
With Fairwords and just-in-time training, you can prevent harmful communications, change behavior patterns, and see your success through analytics. Try Fairwords for free and see for yourself.