For decades corporations have focused on one thing: Getting. Work. Done. And employees are saying: No. More. Perhaps the pendulum is starting to swing in the right direction? According to an analysis of S&P 500 earnings calls, the frequency with which CEOs talk about issues of equity, fairness, and inclusion has increased 658% since 2018. But talk is not enough. Leaders must evolve compliance programs to protect employees and build cultures that reinforce safe, compliant, and fair communications, especially in newly hybrid and remote work environments.
Problem: Protecting employees from behaviors that fuel workplace toxicity
While Tesla is an extreme example of workplace toxicity, harassment and hostility are widespread in corporate culture and have been on the rise in remote channels during the pandemic. According to Ellen Pao, CEO of Project Include,
Solution: Build a healthy culture through just-in-time communications training
It’s clear digital channels such as email, instant messaging, and video have emboldened some violators, giving them a place to openly and blatantly harass coworkers. How then can HR and compliance leaders prevent harmful communications which contribute to a toxic culture? One way is to prevent harmful words from ever happening.
Fairwords Guide enables HR and compliance leaders to proactively foster a healthy and safe culture by continually tracking the health of their organization’s written communications. By providing in-the-moment feedback as messages are typed, Fairwords’ AI-powered training software helps employees choose the right language before sending a message. Plus, HR and compliance leaders can prove the efficacy of their compliance programs through anonymous dashboards and analytics that track how workplace culture and behavior are improving.
Fairwords Guide provides in-the-moment training as employees type, helping them recognize possible violations and revise their language before hitting send.
Result: Create a safe, compliant, and fair communications culture
What could Fairwords have done for Tesla? Fairwords would have flagged harmful language while keeping employees’ identities anonymous, helping HR and compliance identify growing toxicity through dashboards and analytics. Additionally, Fairwords would have provided employees with in-the-moment training as they type, helping Tesla take steps to proactively promote a safe workplace and avoid the extent to which its culture deteriorated.
Technology is evolving with the remote work landscape affording HR and compliance leaders the power to prevent harmful and discriminatory language from fueling a toxic culture. With technology like Fairwords, HR and compliance leaders now have the ability to evolve and prove the efficacy of their programs by tracking how workplace culture is improving–all while employee communications data remains completely anonymous.
Here’s how Fairwords’ clients ensure healthy and compliant communications cultures:
In-the-moment training as employees type continuously reinforces company policies and values, thereby protecting others from receiving harmful communications
Cloud-based software works with any application on desktops where employees are writing
Anonymized dashboards help HR and compliance leaders evaluate flagged words, words in use, and track improvement over time
HR and compliance leaders can prove the effectiveness of their programs while reducing the risk of litigation, employee complaints, brand impact, and financial loss