It’s no secret that the pandemic has permanently changed our business-as-usual office environments. Needless to say, employees and business leaders have had to rapidly adapt to new ways of communicating digitally, skyrocketing the use of platforms like Slack, MS Teams, Google Hangouts, and the familiar standby, text messaging. All of this has created a fascinating challenge for compliance leaders, namely that of being accountable for written communications regardless of whether or not they occur on approved channels. The question is, how do you ensure communications compliance across digital channels, even if your current systems aren’t set up to track them? The answer: Fairwords.
One of our leading financial services clients discovered that many of their employees were conducting conversations on channels that weren’t on their approved list. Fairwords helped them proactively protect their communications so that employees and the business could remain compliant.
Problem
Our client wanted to ensure that employees were practicing safe and compliant communications behavior in their new hybrid office setup. They leveraged Fairwords to discover which communications channels were being used so they could provide appropriate training to their employees if needed.
Solution
Because Fairwords is installed on the desktop, it can detect any open application and provide immediate training to employees as they type, supporting safe and compliant communications. This also allows compliance leaders access to analytics that show them which channels are being flagged for potentially non-compliant communications (see screenshot below). Our client was able to quickly identify channels that employees were using that were out of compliance, providing them with specific information that allowed them to train employees to use the right channels.
Example of Fairwords analytics that show which applications are being flagged the most for potentially problematic communications. This allows compliance and HR leaders to identify which channels are being used in the company and if they’re using any that are non-compliant. This data is provided anonymously to support additional organization-wide training.
Result
Our client was able to provide additional training to their teams to get things back on track and they learned about a chat platform that they previously were in the dark about. Plus, everyone in the organization is empowered to communicate on the right platforms. All thanks to Fairwords and our focus on communications protection.
If you’re interested in learning more about how Fairwords can help your organization, click here and get in touch with us.
