In this week’s edition of Fairwords Weekly, we learn how artificial intelligence (AI) is driving advanced methods for ensuring compliance in digital collaboration tools. We explore how a maturity model can guide the future of internal workplace communications and why leaders need to provide employees with a framework for how to use different channels and platforms. We also read an opinion on why communication is one of the top issues facing leaders of remote workers.

Are Your Collaboration Communications Safe? The Hidden Risks Within Video and Collaboration Communications and How To Stay Secure

Compliance and security teams face a new challenge in keeping pace with the increasingly complex collaboration apps being used in their workplaces. They are searching for effective solutions for securing, monitoring, and reporting on app-based communications for compliance purposes. Many are finding that traditional archiving and monitoring solutions, such as keyword searches of transcripts, are unwieldy and lacking nuance. However advances in artificial intelligence and natural language processing (NLP), are enabling the development of advanced programs designed for the new normal of workplace communication apps. Read more

Advancing the Digital Maturity of Internal Communications

When the pandemic sent millions of people home to work, many employers scrambled to adapt to remote internal communications. But now—regardless of whether companies plan to return to the office or to continue working remotely—is a prime time to evaluate what internal communications should look like. CMS Wire developed an internal communications maturity model to help guide leaders on how to approach the future of workplace communication. Read more

Did You Get My Slack/Email/Text?

A recent survey found that more than 70 percent of office workers had recently experienced confusing or unclear communications at work, leading to employees losing an average of four hours of productivity per week. The author’s solution included documenting processes and norms for when and how to use each communications channel and arming employees with the training they need to adhere to the new rules. Read more

How To Lead A Team In A Remote Work Environment, Successfully

The successes—or failures—of working in a remote-team environment hinge largely on communication, argues Professor Benjamin Laker while writing about leadership strategy in a post-pandemic world. More workplace communications taking place in various apps and across timezones opens the door to miscommunication, so leaders should prioritize and invest in helping employees improve their digital communications. Read more