Many companies prefer not to know—to believe their employees are leaving because of bigger paychecks. But the truth is, they just want a better place to work—free of unethical and toxic behaviors.
But while toxicity can be bad for business, how damaging is it really? Toxicity shows up in a number of places from employee attrition, engagement, morale, and productivity to obvious revenue offenders like penalties, settlements, and reputational damage.
Looking at just one metric, employee attrition, it’s estimated that toxic culture cost U.S. employers $50 billion per year before the Great Resignation. On the flip side, companies with healthy cultures have three times greater total returns to shareholders.